Payment, Shipping & Returns

You can pay using an eligible debit or credit card without creating an additional account. Depending on your bank and location, you may be asked to complete an additional identity verification step during checkout.

Payment information is processed securely by Stripe. Artamonova does not receive or store your complete card number.

If your payment is declined or you experience an issue during checkout, please contact us. You may also need to contact your card issuer to authorize an international or high-value transaction.

Stripe supports debit and credit card payments and may require additional cardholder authentication depending on the issuing bank and country

Please enter your shipping address carefully and include all required details:

• recipient’s full name;
• street address and apartment, suite, or unit number;
• city, state or province, and postal code;
• country;
• telephone number;
• email address.

Please make sure that someone is available to receive the shipment.

Once an order has been dispatched, we may be unable to change the delivery address, recipient information, or delivery instructions. After the package has been transferred to the carrier, transportation and customs clearance are managed by the shipping company and the destination country’s customs authorities.

Tracking information is available by email after dispatch.

$1,500 USD

Orders below the free-shipping threshold are charged according to the destination, package dimensions, weight, and selected delivery service.

$2,500 USD

Orders below the free-shipping threshold are charged according to the destination, package dimensions, weight, and selected delivery service.

International orders may be subject to import duties, taxes, customs clearance charges, or carrier handling fees.

These charges:

are not included in the product price;
are not included in free shipping;
are determined by the destination country;
are the responsibility of the recipient.

We are not responsible for delays caused by customs inspections or for fees charged by local authorities.

Because all pieces are handmade or made to order, please contact us as soon as possible after placing the order.

A cancellation request is not considered accepted until you receive written confirmation from us

Once an order has been dispatched, it can no longer be canceled and must be handled under the applicable return conditions.

In the unlikely event that your order arrives damaged or defective, please contact us within:

Include:

your order number;
photographs of the product;
photographs of the shipping box;
photographs of the internal protective packaging;
a brief description of the issue.

Please keep the product and all original packaging until the claim has been reviewed.

Depending on the circumstances, the available resolution may include:

Repair
Replacement
Refund

The appropriate solution will be determined after reviewing the product, packaging, delivery information, and photographs.

We will open an investigation with the carrier and provide updates as information becomes available.

A shipment is not considered lost solely because it has been delayed or is undergoing customs clearance. Carrier investigations may require additional processing time.

Returns sent without prior approval or to an address not provided by Artamonova may not be accepted.

To qualify for a return, the product must be:

unused;
uninstalled;
undamaged;
returned in its original condition;
securely packed in its original protective packaging.

The customer is responsible for return shipping costs unless the return is caused by a confirmed defect or shipping damage.

We strongly recommend using a trackable and insured delivery service. Artamonova is not responsible for return shipments lost or damaged in transit.

If an item is returned in a condition different from the condition in which it was delivered, the customer may be responsible for any reduction in value.

Original shipping charges, customs duties, import taxes, brokerage fees, and return shipping costs are not refundable unless otherwise confirmed in writing.

The time required for the refund to appear in your account may depend on Stripe, your bank, and your card issuer.

You will receive an email once the return has been inspected and the refund decision has been completed.